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BBB The Newsline
February 2014 ChrisColeman
Chris Coleman

A Complaint is an Opportunity to Showcase Your Customer Service

Oh no! You just received a notice of complaint from the Better Business Bureau and you are concerned what this might mean for your BBB Business Review.

Take a deep breath and remember you have a voice in the matter and can make things right. BBB will not publish a complaint until you have a chance to respond. Look at a complaint as valuable customer feedback that will ultimately improve your services and public perception. Perhaps you could view the complaint as an opportunity to improve.

Presidents Message:

As I write this I am hopeful that the worst of our very cold snowy weather is behind us and it will be all uphill from here for our temperatures. At the BBB we have been flooded with inquires as to furnace and heating businesses as well as issues pertaining to propane prices and power bills. Today our colleagues from BBB's in several southeastern states and Georgia have informed our system that they are going to be closed in the coming days due to inclement weather. If the groundhog was right, only about 4 more weeks of this!

Scam Alert: BBB Warns Olympic Fans to Be Aware of Scams

All around the world, millions are riveted by the 2014 Winter Olympic Games in Sochi, Russia, kicked off last weekend. Kids will watch and dream of being Olympians when they're older. The majority of us will watch, amazed by the athleticism displayed as we root for our home teams.

But, beware of scams! Official Olympic merchandise is available through a number of sources, but counterfeit goods and outright scams are everywhere. A recent search on eBay showed 5,693 items for "Sochi 2014." Many were authentic sales, but some were fraudulent. The most impressive item was the "Olympic Torch Sochi 2014. Yours for just $7,000!"

Tax Time! Tips to Choose the Right Tax Professional for You!

When your employer hands you your W-2 form, it can be tempting to rush out and get your taxes done so you can get your refund sooner. But, BBB encourages taxpayers to take the time and use caution when selecting a tax preparer to avoid mistakes that could result in additional fees.

Most of us enlist the help of a tax preparer or tax software to file taxes. Unfortunately, every year BBB receives thousands of complaints from consumers against tax preparers. In fact, BBB has seen a rise in complaints over the last three years.

New Members



BBB Integrity Awards
Watch for your invitation in the mail!
Quad Cities- April 10, 2014
Des Moines- April 24, 2014

Document Destruction Day
Coralville/Iowa City
May 10, 2014
9a.m. to noon

Cedar Rapids
Tune in to hear Barbara Green, Director, spread the word from the BBB on KCRG-TV, KGAN-TV, WMT-Radio and KMRY-Radio.


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